Shipping policy
Shipping Policy
Thank you for choosing ORAY. We are committed to delivering your premium skincare essentials safely and efficiently. Please find our shipping guidelines below:
1. Delivery Charges
We offer a transparent flat-rate shipping structure to ensure you know exactly what to expect at checkout:
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Standard Delivery Fee: A flat rate of DC 250 applies to all orders nationwide.
2. Processing and Transit Time
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Order Processing: Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the following business day.
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Estimated Delivery: Once dispatched, please allow 3–5 business days for your package to arrive, depending on your location.
3. Order Tracking
Once your order has been handed over to our courier partner, you will receive a confirmation email or SMS containing your tracking number. You can use this to monitor your shipment's progress in real-time.
4. Shipment Integrity
At ORAY, we take pride in our packaging to ensure your skincare products arrive in perfect condition.
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Please inspect your package upon arrival.
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If you receive a damaged item, contact our customer support team within 24 hours of delivery with photographic evidence so we can resolve the issue promptly.
5. Address Accuracy
Please ensure that your shipping address and contact details are complete and accurate. ORAY is not responsible for delays or failed deliveries resulting from incorrect information provided at the time of purchase.
Note: We strive to meet all delivery timelines; however, during peak seasons or promotional events, slight delays may occur. We appreciate your patience.
